Service On Wheel

Full-stack service booking platform connecting customers with providers through real-time scheduling, payments, and location-based discovery.

<2 min booking timeHeadline metricFull Stack

14 weeksDelivery shapeScoped execution

10Core technologiesPurposeful stack

FeaturedPortfolio signalCase study

The problem

The service industry operates through phone calls, walk-ins, and informal referrals. Customers struggle to find reliable providers, compare prices, and book appointments. Providers lose business because they're invisible to online customers.

The system

Built a layered architecture with React frontend, .NET Clean Architecture backend, PostgreSQL with PostGIS for geographic queries, SignalR for real-time availability, and Stripe Connect for escrow-style split payments. Used optimistic concurrency for scheduling conflict prevention.

Architecture

React + .NET Clean Architecture + PostgreSQL/PostGIS + Redis + SignalR + Stripe Connect

The outcome

25+ providers onboarded at launch with zero scheduling conflicts in 3 months

25+ service providers onboarded at launch
Average booking time reduced from 15+ minutes to under 2 minutes
Zero scheduling conflicts in first 3 months
4.5+ average rating across all completed bookings
72% mobile bookings validating mobile-first design
60% reduction in payment-related support queries

Tradeoffs and lessons

Provider experience matters as much as customer experience. Real-time features need graceful degradation — implemented polling fallback for SignalR disconnections. Payment transparency messaging reduced support queries by 60%.

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